1. Are Zippo lighters sold at ZBOX.ID original?

Yes! All Zippo lighters sold by ZBOX.ID are 100% authentic and officially imported from Zippo Manufacturing Company, Bradford, USA.

2. Does my Zippo lighter come with a warranty?

Yes. All Zippo lighters include a lifetime warranty against mechanical defects, supported by Zippo’s global repair service.

3. Do Zippo lighters come filled with fluid?

No. Due to shipping regulations, Zippo lighters are sold empty. You can purchase Zippo Premium Lighter Fluid separately at ZBOX.ID.

4. How do I refill or maintain my Zippo lighter?

You can watch our tutorial videos on Instagram @zbox.id or follow the instructions provided in your Zippo packaging.

5. Where can I buy Zippo products offline?

ZBOX products are available at our official Zippo Store at FX Sudirman, Jakarta (Lantai FB) and selected partner retailers across Indonesia.

6. What payment methods are accepted on ZBOX.ID?

We accept credit/debit cards, bank transfers, e-wallets.

7. How long does delivery take?

Orders within Java typically arrive in 2–4 working days, while orders outside Java may take up to 7 days, depending on courier service.

8. Can I return or exchange a product?

Returns or exchanges are accepted for factory defects or incorrect items within 7 days of receipt. Terms and conditions apply.

9. Do you offer engraving or customization?

Yes! Please contact us via whatsapp at 0852-1726-9552

10. How can I contact ZBOX.ID for support?

You can reach us via WhatsApp: 0852-1726-9552 or DM us on Instagram @zbox.id for quick assistance.